Privacy Policy

Privacy Policy for ShortStayss

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last updated: September 25, 2025

At ShortStayss, your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our services, website, or communicate with us. We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

ShortStayss is a short-term accommodation provider operating in the United Kingdom. For the purposes of data protection law, we are the "data controller" of your personal information.

2. Information We Collect

We may collect the following types of personal data:

  • Identity and contact details: Name, phone number, email, address.
  • Booking details: Dates of stay, property booked, number of guests.
  • Payment information: Card details (processed securely via third-party providers).
  • Identification documents (if legally required, e.g., for local regulations).
  • Technical information: IP address, device type, browser details, and usage data from our website.

3. How We Use Your Information

We process your personal data for the following purposes:

  • To process and confirm bookings.
  • To communicate with you regarding your stay.
  • To verify identity, where legally required.
  • To improve our services and customer experience.
  • To comply with our legal and tax obligations.

Lawful bases for processing under UK GDPR may include:

  • Performance of a contract (managing your booking).
  • Legal obligation (record-keeping, compliance).
  • Legitimate interests (business improvement, fraud prevention).
  • Consent (marketing communications, where you've opted in).

4. Sharing Your Information

We do not sell your data. We may share it with:

  • Service providers: Payment processors, IT support, cleaning and property management services.
  • Authorities: Police, regulators, or government agencies if required by law.
  • Booking platforms: If you use third-party sites (e.g., Airbnb, Booking.com) to book with us.

5. International Transfers

If your data is transferred outside the UK (for example, via booking platforms or cloud service providers), we ensure appropriate safeguards are in place, such as UK-approved Standard Contractual Clauses (SCCs).

6. Data Retention

We only keep your data for as long as necessary to:

  • Fulfil your booking.
  • Meet legal, tax, or regulatory requirements.
  • Resolve disputes or enforce agreements.

7. Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal data (subject to legal obligations).
  • Restrict or object to processing.
  • Data portability (transfer of your data to another provider).
  • Withdraw consent at any time (for marketing).
  • Lodge a complaint with the Information Commissioner's Office (ICO) if you are unhappy with how we handle your data.

You can learn more or file a complaint with the ICO here:https://ico.org.uk/

8. Security

We use appropriate technical and organisational measures to protect your information. However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

9. Cookies & Website Tracking

Our website may use cookies to enhance functionality, analyse usage, and improve services. You can control cookies through your browser settings.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please visit our website for up-to-date contact details.

Questions About Your Privacy?

Our team is here to help you understand how we protect your information

+44 20 7946 0958
privacy@shortstayss.co.uk